© National Safe Skies Alliance    -    Authored by InterVISTAS Consulting
Companion Guide
CBP Airport Technical Design Standard

Finding 3: Adopt Convertible Processing Kiosks

Currently there are over 3,000 kiosks used to process passengers through a variety of DHS/CBP and TSA procedures. Throughout the hours of the day, days of the week, or seasonally, the demand for a particular kiosk type can be uneven.  The percentage of passengers who use a particular kiosk type can vary significantly.  For example, when flights arrive that largely have business passengers, the number of Global Entry kiosks needed is likely to be high compared to times when leisure travelers from a Visa Waiver Program country arrive.

Airport Applicability

- Medium to large passenger volumes - Most airport types - APC and Global Entry Users

References

ATDS (2012) - Section 3.5.4 describes the Trusted Traveler program and use and placement of kiosks - Section 7.4.2 suggests that space allocation be made in the primary hall for processing of trusted travelers. ATDS (2016 - 90% Draft) - Section 5.4.8 – use of kiosk in Automated Passport Control and Trusted Traveler and queueing area - Section 7.1 definition of APC and use of kiosks - Section 7.5.1 definition of Global Entry and use of kiosk - Code ATD-01-03 (A, C) in Chapter 5
FINDINGS
© National Safe Skies Alliance Authored by InterVISTAS Consulting
Companion Guide
CBP Airport Technical Design Standard

Finding 3: Adopt Convertible

Processing Kiosks

There are over 3,000 kiosks used to process passengers through a variety of DHS/CBP and TSA processes. Throughout the hour of day, day of week, or seasonally, the demand for a particular kiosk type can be uneven.  The percentage of passengers who use a particular kiosk can vary significantly.  For example, when flights arrive that largely have business passengers, the number of Global Entry kiosks needed is likely to be high compared to times when leisure travelers from a Visa Waiver Program country arrive.
Kiosks must have all biometric identification/verification features and travel document readers integrated into kiosks.  Multi-use kiosks must be able to perform biometric verification via fingerprint or facial recognition/capture with a camera.  Kiosk components (i.e. biometric features and readers) should be modular and be easily re-configurable (plug-and-play) to meet border processing needs.  Dynamic signage should be used for wayfinding to communicate to passengers which kiosks to use for Automated Passport Control and which bank of kiosks are for Global Entry/trusted traveler.  Each kiosk should also have a dynamic display above it to identify what mode the kiosk is in.